We ventured out to the Palladio theater today to see a sequel. We paid for our tickets, bought our concessions and proceeded. What we got was a headache.
Of epic proportions.
The movie kept having red lines flash through it like subliminal messaging. But instead of encouraging us to buy more concessions or to convince us of a certain agenda, they only made us regret going to that theater in the first place. I could have spent $2.50 less per ticket elsewhere, but no, we apparently wanted the migraine package. And the flashing red kept going on during the entire film. Once, we could only hear only sound, but that was brief. No one came in to tell us they were addressing the issue, no matter how many patrons went to complain. Most of us stayed because naturally, kids wanted to see how it ended. Even if it ended with a headache. The Redhead was included in that group.
Once the movie was over, no one close by wanted to hear our complaints. A girl that worked there interrupted me and just told me the manager was in the box office. She wanted him to handle it. He handled it by forming a long line of refunds. You had three choices: refund in cash, refund on your card, or movie passes. No Ibuprofen included, which is what I really wanted. Maybe even an explanation or a promise next time would be better. Most everyone bought concessions, so it was still a win for the theater. I would've just settled for an attempt to have fixed it during the movie. No one should feel like they're in A Clockwork Orange.
Despite the flashes of red lines, the movie was cute. It was punny. But it wasn't designed to handle poor customer service. It was just designed for entertainment. And the red lines weren't a bonus.
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